RESUMO
The purpose of this article is to demonstrate how the use of a participatory health care management and problem-related research methodology may help strengthen health service management and the capacities of local health care personnel. The text refers to five studies carried out in three Bolivian health districts from 1993-1995, in an Operational Research Project, conducted by an Italian N.G.O. (Cooperazione Internazionale) in agreement with the local Ministry of Health and P.A.H.O./W.H.O. The object of these studies was to assess the main problems in health care delivery and to define and implement appropriate solutions. The studies utilized a methodology based on the principles of operational research and continuous quality improvement. During the process some positive aspects and difficulties were met. The positive aspects were: the applied character of the research focused on the solution of a problem; the study of a problem related to health service management; the use of modern and simple techniques adapted to local knowledge; on-the-job training of health care personnel during the research process. Lack of a generic 'culture of research' and poor health personnel training were the main difficulties encountered. National health authorities should take these points into account to define or readjust policies on health service research, health workers' academic education and in-service training. Insisting on developing human resources and allowing them to achieve and expand their potential is the key factor for getting developing countries out of their current crisis and toward reaching a truly human and sustainable development.
PIP: This paper describes how using a participatory health care management and problem-related research methodology may help strengthen health service management and the capacities of local health care personnel. Reference is made to five studies conducted in three Bolivian health districts from 1993-95, in an operational research project conducted by an Italian nongovernmental organization in agreement with the local Ministry of Health and PAHO/WHO. The studies were undertaken to assess the main problems in health care delivery and to define and implement appropriate solutions. They used a methodology based upon the principles of operational research and continuous quality improvement. Both positive and negative experiences resulted during the process. On the positive side, the applied nature of the research focused upon solving a given problem; the problem was related to health service management; modern, yet simple, techniques were used which were adapted to local knowledge; and health care personnel were trained on the job during the research process. However, lack of a generic research culture and poor health personnel training were problematic.
